Refund Policy

At Jakemartin Domingo Retail Hub, customer satisfaction is our top priority. We want you to feel confident when shopping with us, knowing that we stand behind the quality of our products and services. If for any reason you are not fully satisfied with your purchase, we are here to help.

• Products must be returned within 7 days of purchase or delivery.
• Items should be unused, unopened, and in their original packaging unless defective.
• Perishable goods (e.g., food items) and personalized products are non-refundable except in case of quality issues.

1. Contact our team at contact@jakemartindomingohub.com or +63 961 358 8291 with your order details.
2. Provide a clear description of the issue and supporting photos, if applicable.
3. Our staff will review your request and guide you through the next steps.

Once your return is approved, please send the item(s) back to our store address. Refunds will be processed using your original payment method within 5-7 business days after we receive and inspect the returned product(s).

If you need to cancel an order, please notify us as soon as possible. Orders cancelled prior to shipping are eligible for a full refund. Once an order has been shipped or delivered, the standard return policy applies.

• Sale items and promotional offers may not be eligible for refund unless defective.
• Refunds for digital services or bill payments are subject to verification and provider policies.

Our team is dedicated to resolving any concerns you may have. If you have questions about refunds, returns, or exchanges, please reach out to us:
Email: contact@jakemartindomingohub.com
Phone: +63 961 358 8291
Address: #16 Ligaya Street, Barangay San Miguel, City of Manila, NCR, Philippines